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Articles Posted in Claims Handling

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“Stranger Danger”: The Perils of Loss Portfolio Transfers and Third-Party Administrator Claims Handling

The past several decades have muddied what once was a clear relationship between policyholders and their insurers. For pre-1987 occurrence-based policies in particular, policyholders face an increasingly familiar scenario: one day, they learn they are no longer dealing with the insurer that sold them insurance. A stranger has crept into…

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Insurance Investigations 101: What You Need to Know When Your Insurer Asks Questions

A critical step in a property insurance claim is the investigation undertaken by the insurer to gather information about the claim. Insurers generally have obligations and rights to conduct a prompt investigation of claimed losses, but policyholders often do not fully understand the investigation process or coverage issues it raises.…